Frequently asked 
questions

StartMD is your comprehensive health and wellness solution, catering to a diverse array of conditions. Our platform offers virtual medical consultations and facilitates the provision of high-quality, low-cost prescription treatments in the comfort of an individual’s own home. Beyond specializing in conditions that may cause discomfort for patients, StartMD extends its services to acute, subacute, and chronic disease care. Our team of US-based doctors conducts thorough patient assessments and prescribes medication therapy when deemed suitable. StartMD envisions offering accessible, top-tier healthcare solutions to individuals and communities across multiple states. With an expanding range of services, StartMD ensures comprehensive care irrespective of insurance coverage, all at a fraction of the cost charged by competitors. Explore StartMD’s offerings and experience firsthand our swift, free shipping and unparalleled online convenience.

The process of utilizing StartMD’s platform is straightforward. Simply select the therapy required, click on ‘Start My Free Visit,’ and respond to a brief set of medical inquiries. Our team of US-based doctors will thoroughly review your provided information and prescribe medications as necessary. Expect to receive feedback from one of our doctors within approximately 24 hours. In certain States, a video consultation or live chat might be necessary. If so, one of our doctors will reach out to you to conduct and finalize your consultation using the required method.

If medication therapy is appropriate, you will be able to purchase it through the StartMD platform at far lower costs than other sites and even cheaper than your local pharmacy.

We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. StartMD has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.

Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.

Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through StartMD’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.

The following pharmacies may fill your prescription based on the therapy and medication

Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday-Friday 8:00am-5:00pm EST

Red Rock Pharmacy
863 W 450 S
Suite 101
Springville, UT 84663
Tel: 801-477-9444
Monday-Friday 9:00am-5:00pm PST

Curexa Pharmacy
3007 Ocean Heights Avenue
Egg Harbor Township, NJ 08234
Tel: 855-927-0390
Monday-Friday 9:00am-6:00pm EST

Southend Pharmacy
415 Westheimer Road
Suite 103
Houston, TX 77006
Tel: 855-414-5356
Monday-Friday 9:00am-5:30pm CST

You will be billed for your medication when the medication is shipped based on the treatment plan you select.

Yes. We take protecting your information seriously. Please read our Privacy Policy for details.

We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.

In case of an emergency please call 9-1-1.

State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.

StartMD offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.  In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.

No. Your medication will ship via Rush No-Contact delivery, a signature is not required.

You can change your method of payment at any time. Login to your StartMD account and follow a few simple steps.

Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.

Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.

Login to your StartMD account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.

Login to your StartMD account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.

Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.